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How to contact Klausen Process Machinery

The easiest way to contact Klausen Process Machinery is to send an enquiry using the form on this page, email sales@kpm.com.au or phone +(612) 9672 3222. Our team is based in Kings Park, Sydney NSW, where we design and manufacture materials handling and powder process equipment for customers throughout Australia and New Zealand.

Whether you need a single bag tip station, spare parts for an existing machine or a complete powder blending line, the information below explains what to include when you contact us, how a project usually starts and what support is available once your equipment is running.

What to include when you contact us

You do not need a full specification before you get in touch. However, a few details in your first message help us understand the job and reply with useful advice rather than a list of questions. If you are unsure about any item, simply tell us what you do know.

• Your product. The name and type of powder or granule, and a safety data sheet if available.
• How it arrives. Paper or woven bags, bulk bags, drums, tanker deliveries or another container.
• Quantities. The rate per hour, the batch size or the amount handled per shift.
• The task. Emptying, conveying, feeding, mixing, sifting, lump breaking, milling or filling.
• The problem. For example dust, heavy lifting, bridging, caking, segregation or inaccurate fill weights.
• Your site. Photos, a rough layout, ceiling height, access and the equipment the new machine must connect to.
• Special requirements. Hygiene standards, hazardous area classification or materials of construction.

If you contact us about spare parts or service, please include the machine type, any serial number or nameplate details and a photo of the part or the problem. That allows us to identify the right components quickly.

5 steps from first contact to commissioning

Every project is different, but most follow a similar path. Knowing the steps in advance helps you plan your budget, internal approvals and production downtime.

1. Initial contact and discussion. We review your enquiry, ask any follow-up questions and talk through possible approaches by phone or email.
2. Site visit or material review. Where it helps, we visit your plant or review a sample of your material to confirm how it behaves.
3. Proposal. We prepare a scope of supply, layout concept and budget pricing so you can compare options and make a decision.
4. Design and manufacture. Once you place an order, detailed drawings are finalised and the equipment is built and checked in our Kings Park workshop.
5. Installation and commissioning. Our technicians install the equipment, run it with your product and train your operators. See our installation and commissioning service.

Common reasons customers contact us

Enquiries come from production managers, engineers, maintenance teams and business owners. The details vary, but most fall into a handful of familiar situations.

• Replacing manual bag tipping with a dust-controlled bag tip station and bag lifter.
• Discharging bulk bags safely into a mixer, hopper or conveyor.
• Moving powder between floors or rooms with pneumatic or vacuum conveying instead of buckets and forklifts.
• Improving dosing accuracy with screw, volumetric or loss-in-weight feeders.
• Choosing a new mixer, or adding a sifter or lump breaker to remove oversize particles.
• Filling bags, pails or jars more accurately with an auger filler.
• Adding capacity quickly with a used or refurbished machine.

Planning budget and timing

If your project depends on a budget cycle, a shutdown period or a new product launch, let us know early. Telling us your target dates and any fixed constraints helps us suggest a realistic programme for design, manufacture and installation. Early budget pricing can also support your internal approval process, and the scope can be refined once the project is confirmed. Planning installation around scheduled downtime usually reduces disruption to production.

Site visits

A site visit is often the fastest way to understand a powder handling problem. Seeing the space, the existing equipment and how operators currently work reveals details that are easy to miss in an email, such as access for a forklift, the height available for a bulk bag frame or where dust is escaping. If you think a visit would help, mention it when you contact us and we will discuss timing and location.

Before the visit, it helps to gather any drawings of the area, details of utilities such as compressed air and power supply, and the people who will operate and maintain the equipment. Their input often shapes the most practical design.

Material testing and samples

Powders can behave very differently from what their name suggests. Two grades of the same product may flow, dust or pack in completely different ways. Where performance is uncertain, a material sample lets us assess flow behaviour, bulk density and handling characteristics before committing to a design. If testing is likely to be useful, we will explain what quantity of sample is needed and how to send it safely, including any safety data sheet.

For fine grinding and air classifying, we can also discuss trials and options with Hosokawa Alpine, for whom we are an agent. Our milling page has more information.

Service and spare parts support

Getting in contact is not just for new equipment. Our team supports existing installations with spare parts, maintenance, repairs, modifications and upgrades. Because we design and manufacture much of our equipment locally, we understand how it is built and can often supply parts or make changes without long delays.

• Replacement parts such as seals, screws, flexible hoppers, sieve screens and filter elements.
• Breakdown support and troubleshooting for powder handling equipment.
• Upgrades to improve dust control, safety, capacity or accuracy.
• Relocation, dismantling and reinstallation of machinery when your plant changes.

When you contact us for service, describing the symptoms clearly, such as unusual noise, inconsistent feed rates or product leakage, helps our technicians prepare the right tools and parts before they arrive. Short videos taken on a phone are also very useful, especially for intermittent faults that are hard to describe in words.

Keeping equipment running between service calls

Simple routines make a big difference to reliability. Keep a record of when wear parts such as seals, screens and filters were last changed, check for powder build-up in hoppers and transitions, and listen for changes in motor or gearbox noise. Holding a small stock of critical spares on site can also prevent a minor failure from stopping production. Our team can suggest a sensible spares list for your equipment when you contact us.

Areas we serve

Klausen Process Machinery is located in Kings Park in Sydney's west and supplies equipment across Australia and New Zealand. We regularly work with manufacturers in metropolitan and regional areas, and equipment can be delivered and installed at sites well beyond Sydney. Wherever you are located, the first step is the same: contact our sales team with details of your requirements.

Before you contact us: helpful resources

If you are still researching options, our practical guides explain how different powder handling technologies work and what to look for when choosing equipment. You can also browse our full range of products, see our services, or check the current list of used machinery available for sale. When you are ready, contact us and we will help you narrow down the choices.

Contact FAQs

What is the best way to contact KPM for a quote?

Send the enquiry form on this page or email sales@kpm.com.au with details of your product, rate and application. Including photos and a rough layout helps us respond with more accurate advice.

Can I contact you if I only need spare parts?

Yes. Contact our team with the machine type, nameplate details and a photo of the part, and we will help identify what you need.

Do you visit sites outside Sydney?

We supply and install equipment across Australia and New Zealand. Mention your location when you contact us and we will discuss the best way to assess your project.

Should I send a sample of my powder?

Not always. If your material is unusual or difficult to handle, we may suggest a sample. Please contact us before sending anything so we can confirm what is needed.

What happens after I send an enquiry?

A member of our team reviews it and follows up to discuss your requirements, ask any questions and suggest the next step, such as a proposal or site visit.

Equipment our customers most often contact us about

Bag tip stationsBulk bag systemsPneumatic conveyingPowder mixers